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Business Studies Assignment

Question

Effective communication skills are essential in the workplace. Some businesses invest in training their employees on how to effectively communicate, because effective communication skills go beyond conversations. Employees must know how to express business issues effectively when writing reports and emails. Understanding the benefits of effective communication helps businesses to develop a workforce that is able to communicate effectively with coworkers, customers, and suppliers and increase productivity.

Write a one to two (1-2) page paper in which you:

Describe a time when you experienced effective communication in a business environment.
Discuss at least three (3) reasons why you perceived the communication to be effective, and explain the resulting impact to the business.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:

Explain the elements that foster effective communication in business.
Use technology and information resources to research issues in business.
Write clearly and concisely about business issues using proper writing mechanics.

Answer

Fundamentals of Effective Communication in the Workplace

Effective communication is a crucial requirement for any business that seeks to achieve the goal of increased productivity (Kirkman & Turk, 2002). There are many situations where I experienced effective communication in a business context, leading to increased productivity. In one example, I worked as a supply and purchasing manager in a large retail store. During the first days of employment in this retail store, I used to expect every employee to do what was expected of him or her without any communication exchange. In other words, I used to communicate fewer times than necessary with employees regarding their work, routines, duties, and responsibilities. This meant that information was not being shared freely between myself and members of my team. For this reason, the level of productivity decreased considerably.

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After one month, founder of the retail store visited the workplace and told me to see him later that day. When I went to see him, he expressed his reservations about my poor communication skills. He informed me that I needed to share information more freely with my subordinates in order to create an environment where productivity could be increased. I responded to this challenge positively by taking the issue of effective communication more seriously. My efforts were not fruitless because from that day, I instinctively became conscious of my every communication with employees. I quickly realized that I had made false assumptions regarding the employees’ awareness regarding what needed to be done at any time at the workplace.

I perceived the communication I was engaging in to be effective for three reasons. The first reason is that it enabled me to understand the employees better. Secondly, it enabled me to gain confidence about the need to share information with others in the workplace. Thirdly, I noted that those employees who communicated more often became victims of conflicts with their colleagues and supervisors less often than those who communicated less often. The retail business benefited immensely from the communication. Workers acquired skills on how to communicate with customers, it became easier for challenges of problem-solving to be resolved amicably, and the retail store started attracting greater satisfaction and loyalty among its growing list of satisfied customers

References

Kirkman, J & Turk, C. (2002). Effective Writing: Improving Scientific, Technical and Business Communication. New York, NY: E& FN Spon.

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